Easy Returns + Free Exchanges

Free Exchanges

We’ll pay the return shipping and ship your new items with no additional shipping charges!

It’s simple. Just use our pre-paid ARS (Authorized Return Service) label to exchange an item for a different color or size, or item. Simply complete the order form on the back of your packing slip and list styles for exchange.

Return Policy

We accept returns of unworn merchandise in original condition with tags attached up to 60 days from the shipping date.  Prompt refunds are issued in the original form of payment less the original shipping and handling charges.

How to Return

Using our Pre-Paid ARS (Authorized Return Service) Label

• Use our Merchandise Return Label and drop off the item at UPS.
• To find the closest UPS: Call 1-800-742-5877 or go to the UPS Website to use the UPS drop-off locator.
• If instead you schedule a pickup (1-800-PICK-UPS) a fee will be assessed for this service.

Using Another Carrier

• Ship the item back via the carrier of your choice to:
  Hart Schaffner Marx
  Attn: Returns Dept.
  7406 RT 487, The Mattern Building
  P.O. Box 214
  Mildred, PA 18632

Questions?

Phone: 1-800-447-3556 (Available Monday - Friday 9am to 9pm EST, Saturday & Sunday 10am to 4pm EST)
Email: CustomerService@hartschaffnermarx.com.

International Return Policy

For all orders placed outside the U.S., we accept returns of unworn merchandise in original condition with tags attached up to 60 days from the shipping date. *We do not accept returns of hemmed garments. Prompt refunds are issued in the original form of payment less the original shipping charges, duties and taxes. It is the responsibility of the customer to contact their local customs house for duty and tax refunds; Hart Schaffner Marx is unable to retrieve these funds on the customer’s behalf.
 

How to Return

Email our trusted 3rd party logistics partner, Bongo International, at Support@Bongous.com or call them at (203) 683-4894 between the hours of 4AM and 11PM EST. Bongo International will supply the appropriate paperwork to facilitate the international return. All return freight charges are the responsibility of the customer.