General Order Information

Hart Schaffner Marx takes pride in offering their customers the highest level of Customer Service available. We will always strive to insure prompt courteous service, on time delivery, and 100% customer satisfaction.

Due to the high quality of Hart Schaffner Marx garments and the unpredictability of consumer demand, some products may be back-ordered or sold-out. If this is the case with your order, we will make every effort to contact you, using the information you provided, to offer an alternative product.

Please note, however, that we make no guarantee, implied or otherwise, pertaining to the availability of the goods advertised on this site or of the delivery of the same. If you are in any way dissatisfied, or wish to make a comment about any of our goods or services, please call us on 1-877-203-3658 or email info@hartschaffnermarx.com. Your satisfaction is our primary concern.

Shipping

For orders shipping to the US:  Standard shipping is via UPS Ground.  Shipping charges will be calculated as follows:

• orders up to $100 - Shipping is $6.00
• orders between $100.01 and $300 - Shipping is $9.00
• orders between $300.01 and $500 - Shipping is $12.00
• orders above $500 - Shipping is $15.00
• Second business day (order placed by 2pm EST), add $12.00 to standard delivery charge
• Next business day (order placed by 2pm EST), add $20.00 to standard delivery charge

For orders shipping to Canada:  Export shipping is via UPS World Wide Express.  This cost will be charged to you at the time of your purchase and is the cost for shipping and handling charges only.  Additional costs related to duties and taxes ARE THE PURCHASER'S RESPONSIBILITY and will be collected by UPS via C.O.D. at the time of delivery.  We do not offer expedited shipping to Canada.  Shipping charges will be calculated as follows:

• orders up to $100 - Shipping is $21.00
• orders between $100.01 and $300 - Shipping is $24.00
• orders between $300.01 and $500 - Shipping is $27.00
• orders above $500.01-$1000 - Shipping is $33.00
• orders above $1000.01 - Shipping is $45.00

Hart Schaffner Marx can not guarantee expedited shipping on sale items. Orders placed after 2:00 EST will be shipped the following day.

Returns

Prices shown are available online only and may differ from those in our stores. Quantities, sizes and colors are limited to stock in the online store, and may differ from those in our retail stores. Our normal shipping fees apply. Prices final on day of purchase. Previous purchases are not eligible for this discount. While intermediate markdowns may have been made previously, all reductions are based on original prices.

Hart Schaffner Marx reserves the right to add or remove items from our Web site, at any time, at our discretion. Product selections offered during promotional periods may differ from product selections offered during non-promotional periods.

Hart Schaffner Marx will accept returns within 60 days of purchase as long as the item is not worn or altered for refund or exchange if accompanied by the proper sales receipt. Refunds will be paid by credit to the original credit card. If the item is returned after 60 days, merchandise credit will be issued. If the item is found to have been worn or altered, management will determine if the garment can be salvaged. If it is determined that the garment cannot be resold, no refund or exchange will be approved. Shipping charges are not refundable. Merchandise purchased online or through the catalog may not be returned to a retail location.

To Process a Return (Non-Tailored Items Only) Return Form

• Enclose the Return Form along with the merchandise and copy of the original packing slip in a secure package.
• Attach the Return Label to the outside and return through any insured shipper.
• If you do not have the Return Label please address your package to the address on Return  form.
• Return postage is not paid, customer is responsible for postage.
• Please allow 30 days for us to receive your return and process your request.

For Tailored Items (Suits/Sportcoats) Return Form

• Enclose the Return Form along with the merchandise and copy of the original packing slip in a secure package.
• Attach the Return Label to the outside and return through any insured shipper.
• If you do not have the Return Label please address your package to the address on Return  form.
• Return postage is not paid, customer is responsible for postage.
• Please allow 30 days for us to receive your return and process your request.

For Tailored Trousers Return Form

• Enclose the Return Form along with the merchandise and copy of the original packing slip in a secure package.
• Attach the Return Label to the outside and return through any insured shipper.
• If you do not have the Return Label please address your package to the address on Return  form.
• Return postage is not paid, customer is responsible for postage.
• Please allow 30 days for us to receive your return and process your request.

HART SCHAFFNER MARX STORES AND RETAILERS CANNOT ACCEPT HART SCHAFFNER MARX DIRECT (CATALOG OR INTERNET) RETURNS OR EXCHANGES. HART SCHAFFNER MARX DIRECT CANNOT ACCEPT HART SCHAFFNER MARX STORES OR RETAILERS RETURNS OR EXCHANGES.

Price Adjustments

Price adjustments will be accepted within 10 days from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Items purchased on sale or with a promotional discount, are not eligible for further price adjustment.