Free Returns + Exchanges

We’ll pay the return shipping and ship your new items with no additional shipping charges!

It’s simple. Just use our pre-paid ARS (Authorized Return Service) label to exchange an item for a different color or size, or item. Simply complete the order form on the back of your packing slip and list styles for exchange.

Return Policy

We accept returns of unworn merchandise in original condition with tags attached up to 60 days from the shipping date.
*Unfortunately, trousers that were hemmed at your request cannot be returned.

How to Return

Using our Pre-Paid ARS (Authorized Return Service) Label

• Use our Merchandise Return Label and drop off the item at UPS.
• To find the closest UPS: Call 1-800-742-5877 or go to the UPS Website to use the UPS drop-off locator.
• If instead you schedule a pickup (1-800-PICK-UPS) a fee will be assessed for this service.

Using Another Carrier

• Ship the item back via the carrier of your choice to:
  Hart Schaffner Marx
  Attn: Returns Dept.
  7406 RT 487, The Mattern Building
  P.O. Box 214
  Mildred, PA 18632

Questions?

Phone: 1-800-767-1254 (Available Monday - Friday 9am to 9pm EST, Saturday & Sunday 10am to 4pm EST)
Email: CustomerService@hartschaffnermarx.com.