Easy Returns + Free Exchanges
We'll pay the return shipping and ship your new items with no additional shipping charges!
It's simple. Just use our pre-paid ARS (Authorized Return Service) label to exchange an item for a different color or size, or item. Simply complete the order form on the back of your packing slip and list styles for exchange.
We accept returns of unworn merchandise up to 60 days from the shipping date. Prompt refunds are issued in the original form of payment less the original shipping and handling charges. Unfortunately, trousers that were hemmed at your request cannot be returned.
How to Return
Using our Pre-Paid ARS (Authorized Return Service) Label
- Use our Merchandise Return Label and drop off the item at UPS.
- To find the closest UPS: Call 1-800-742-5877 or go to the UPS Website to use the UPS drop-off locator.
- If instead you schedule a pickup (1-800-PICK-UPS) a fee will be assessed for this service.
Using Another Carrier
Ship the item back via the carrier of your choice to:
Hart Schaffner Marx
Attn: Returns Dept.
7406 RT 487, The Mattern Building
P.O. Box 214
Mildred, PA 18632
Phone: 1-800-767-1254 (Available Monday - Friday 9am to 9pm EST, Saturday & Sunday 10am to 4pm EST)
We do our best to bring you the most accurate representation of every item depicted at HartSchaffnerMarx.com. However, we cannot guarantee that your computer monitor's display of any color will be accurate.
Because of the exclusivity and selectivity of the fashions from Hart Schaffner Marx, some of our styles are available in limited quantities and cannot be replenished. This may be due to the exceptional high quality of the fabric, the extent of the tailoring and construction, or the special editing of the designs. A garment you see on our web site today might not be available tomorrow – so it is always best to place your order while you are still online.
Errors and Inaccuracies
We strive to provide you with the most accurate information possible. There may be times, however, when an error appears on our web site relating to product descriptions, availability, pricing and promotions. We reserve the right to correct any errors and to change or update information or cancel orders if any information on our site is inaccurate at any time without prior notice (including after you have submitted your order).