We accept the following forms of payment: MasterCard, Visa and American Express For orders received by mail, we also accept money orders and personal checks. Please note all checks are held for 21 days before your order can be shipped.
Standard orders are processed once credit card authorization and verification have been obtained. Typically, we ship in-stock merchandise the next business day (with the exception of orders containing customized items). Credit card orders are charged when the merchandise has shipped. Orders shipped via standard delivery usually arrive in 3 to 8 business days (excluding holidays).
We will determine the most efficient shipping carrier for your order. The carriers we may use are: USPS or UPS Ground.
We ship to Hawaii and Alaska via USPS Priority Mail and UPS Ground. We ship to APO/FPO via USPS Priority Mail only. Please allow for additional delivery time if shipping to these locations.
We offer four express shipping options:
- Priority Overnight (Additional $22): Orders need to be submitted by 11am ET to be delivered the next business day morning.
- Standard Overnight (Additional $17): Orders need to be submitted by 11am ET to be delivered the next business day afternoon.
- Second Day Air (Additional $12): Orders need to be submitted by 11am ET to be delivered in two business days.
- Saturday Delivery (Additional $27): Orders need to be submitted by 11am ET on Friday to qualify.
Orders placed with Express Shipping Monday through Friday (excluding holidays) before 11am ET will ship same day, pending credit card authorization and verification. Orders placed with Express Shipping Monday through Friday after 11am ET, or on weekends and holidays, will ship the next business day. Express Shipping is not available for Alaska, Hawaii, P.O. Boxes, APO or FPO addresses or for orders containing customized items.
|Merchandise Subtotal||Standard||Priority Overnight ($22)||Standard Overnight ($17)||Second Day Air ($12)||Saturday ($27)|
|$100.00 and under||$6.00||$28.00||$23.00||$18.00||$33.00|
|$100.01 - $300.00||$9.00||$31.00||$26.00||$21.00||$36.00|
|$300.01 - $500.00||$12.00||$34.00||$29.00||$24.00||$39.00|
|$500.01 and over||$15.00||$37.00||$32.00||$27.00||$42.00|
Additional Delivery Address
At this time, we are unable to process a single order going to multiple destinations. You will need to place a separate order for each shipping address.
At this time, we are unable to ship to international addresses.
Easy Returns + Free Exchanges
We’ll pay the return shipping and ship your new items with no additional shipping charges!
It’s simple. Just use our pre-paid ARS (Authorized Return Service) label to exchange an item for a different color or size, or item. Simply complete the order form on the back of your packing slip and list styles for exchange.
We accept returns of unworn merchandise up to 60 days from the shipping date. Prompt refunds are issued in the original form of payment less the original shipping and handling charges.
How to Return
Using our Pre-Paid ARS (Authorized Return Service) Label
- We will deduct a $6.95 mailing fee from your merchandise refund.
- Use our Merchandise Return Label and drop off the item at UPS.
- To find the closest UPS: Call 1-800-742-5877 or go to the UPS Website to use the UPS drop-off locator.
- If instead you schedule a pickup (1-800-PICK-UPS) a fee will be assessed for this service.
Using Another Carrier
Ship the item back via the carrier of your choice to:
Hart Schaffner Marx
Attn: Returns Dept.
7406 RT 487, The Mattern Building
P.O. Box 214
Mildred, PA 18632
Phone: 1-800-767-1254 (Available Monday - Friday 9am to 9pm EST, Saturday & Sunday 10am to 4pm EST)
Frequently Asked Questions
Q: How do I place my order online?
A: It’s easy – Just browse through the category of your choice, and click on the item you’d like to see. Select your size, color preference and quantity and click “add to your bag” (if size or color choice is not available, it will not appear as an option). You can checkout, or continue to browse and add additional items to your shopping bag. When you are ready to checkout, just click on your shopping bag.
Q: What happens after I place an online order?
A: After you submit your order, you will receive an email confirmation so you know the order has been received. In-stock merchandise will typically be shipped within 24 hours (with the exception of orders containing customized items) and you will receive a shipment confirmation via email. Orders should arrive in approximately 3 to 8 business days. If you have an account with us, you will be able to check your shipping and order status online, including tracking (if available).
Q: How can I see my order status?
A: Your shipment confirmation email will contain information on the day your item(s) shipped, the carrier and tracking information (if available). Also, if you are registered with us, you can login and check the status of your order there. Unsure if you have an account? Simply click here and sign in or create a new account. Another way to check your status is to call our customer service staff at 1-800-767-1254. They are available Monday - Friday 9am to 9pm EST, Saturday & Sunday 10am to 4pm EST.
Q: Is online ordering secure?
A: We've done our best to ensure the privacy and security of your transaction with us, and we do not store your credit card data online. Your credit card number and other personal data will be treated with the highest standards of safety, security and confidentiality. All orders placed on our site are encrypted using state-of-the-art SSL technology. PLEASE NOTE: In order to place your order on our site, you must use a SSL-enabled browser. Please see next question for more information.
Q: Why won’t my browser work with your site?
A: Ordering from Hart Schaffner Marx requires a SSL-enabled browser. SSL compliance also ensures that your transactions remain private and secure (please see previous question for more details on privacy). We recommend using Internet Explorer: 6.0 or 7.0, Firefox: 2.x or 3.x [or Mozilla] (Mac & PC), Safari: 2 (Mac only) or 3 (Mac & PC), Opera: 8.x or 9.x (Mac & PC) or Google Chrome.
Q: What methods of payment do you accept?
A: We accept Visa, MasterCard, American Express and Diners Club. We also accept money orders and personal checks for orders received by mail. Please note all checks are held for 21 days before your order can be shipped.
Q: How do I use my gift certificate online?
A: Currently we only accept gift certificates via the phone. Please call 1-800-767-1254 to redeem your gift certificate.
Q: Will you charge sales tax on my order?
A: We collect sales tax on orders shipped to Illinois only: 6.25% on all items and delivery charges.
Q: Why is my item on backorder?
A: Items that are not available to ship when an order is placed are on backorder and will ship at a later date. We will provide you with an approximate ship date for your item(s) at the time you make your selection. Please note, you will not be charged until the item ships. Backorder dates are approximate and may change. We will inform you by email or letter if this date changes.
Q: How do I determine the shipping charges on my order?
A: For a complete outline of our shipping charges, please click here.
Q: Can I return or exchange something I bought online?
A: Of course! For a complete guide to our return and exchange process and policies, please click here.
Q: How do I use a promotion code?
A: If you have a promotion code, you will be able to enter it into a field during checkout. On step 2 of the checkout process, you will see a box that says “Promo Code”. Enter your code here and click “Apply” to see the discount in your shopping bag. If you receive an error message, be sure to check that you typed the code in correctly. Also verify the rules of the code and expiration date. Please note that none of our promotions can be used in combination with other offers.
Q: How do I change my email address?
A: If you are registered with us online, you can login using the email address you entered when you signed up for the account. Once you are logged in, you will be able to update your email address by clicking on the word “Edit”, found next to your current address on file. If you do not have an account, you can create one using your new email address. In the setup process, you will be asked to choose your preferences at which point you can opt in or out of our emails. You can also always email us directly with this change at CustomerService@hartschaffnermarx.com and we will make the change for you.
Q: Do you have any retail locations?
A: Hart Schaffner Marx is sold at various retail locations. To find the location nearest you, please click here.